How Funamu protects you

• Your payment waits for your PIN

  You pay Funamu, never the seller directly. The seller is paid after the handover to you is confirmed with your PIN. For cars and property, after Funamu approves the deal's completion.

• A PIN at every handover

  From the seller to a Delivery Partner, to a PUDO, to you: the receiver reads a PIN, the person handing over enters it. The time, and where the phone allows the place, are recorded.

• Refunds by written rules

  Return windows, refund decisions and disputes follow published rules. You see your case and its status in the app.

• Safe chats

  Talk to sellers, merchants and Delivery Partners inside Funamu. Phone numbers, emails, links and requests to pay outside Funamu are blocked, and any chat can be reported.

• Checked sellers and partners

  Merchants are verified, Delivery Partners and PUDO Partners pass an identity check, and listings are screened. Ratings go both ways.

• Private documents

  Titles, logbooks and ID documents are never public. They open only through short-lived links for people with a reason to see them.

• Real people in your city

  A Funamu team looks after each city: Support steps into order chats, and every action on your order is recorded.

• Your data is yours

  Your account is tied to your verified email. See what Funamu knows about you, and ask to delete it.

Read the refund policy, the shipping policy and the acceptable use policy.