Delivery Partner FAQ

No. The customer's phone number is never shown to you. On an active delivery, use "Contact the customer" on the delivery screen and message them in the chat on that delivery. Phone calls through Funamu are not available.

No. The customer's phone number is never shown to you. On an active delivery, use "Contact the customer" on the delivery screen and message them in the chat on that delivery.

Only what the delivery needs, while it is assigned to you and active: the recipient's name, the delivery point and instructions, the order number and the order chat. Never the customer's phone number, account, other orders, saved locations or payments. When the delivery is completed, cancelled or given to another Delivery Partner, the details disappear. Each time you open them it is recorded.

Tell the assistant in the chat that its answer was wrong and what was wrong; it records the report. Funamu checks every report. A report never changes a delivery, a payment or your earnings.

Only for a delivery that is assigned to you and still active: from the moment you are assigned until it is delivered, failed or handed back. After that the contact option closes. Opening a contact is limited to a few times an hour for one delivery.

Message the customer in the delivery's chat saying you have arrived and where you are, then on "Contact the customer" choose "Customer is not answering". The app shows the steps: wait at the delivery location, and if the customer still cannot be reached, record the delivery as failed on the delivery screen. The order then shows the customer what happens next.

The delivery is no longer active or is no longer assigned to you. Contact is allowed only for a delivery you are carrying now.

Yes. Chats on a delivery are kept by Funamu. Funamu's Trust and Support workers can read them when they check a report, a dispute or a safety problem, and messages that try to move a deal off Funamu are blocked.

Funamu has one delivery service, Standard. There are no Express or Same-Day deliveries. The delivery screen shows the time the delivery was estimated by.

It is built from the merchant's preparation time, the distance and, for another city, the PUDO departure and travel time. It is an estimate the customer was shown, not a guarantee. If it passes, the delivery shows as late; the service the customer chose does not change.

The delivery screen shows "Payment confirmed" or "Payment not confirmed". It shows nothing else about the payment. Customers pay in the app; you never collect money for an order.

No. Orders are paid in the app. Nothing is paid to you by the customer for the order.

While you are carrying their order and your phone is sharing its position, the customer's order says a live position is being received and when it was last updated. It is not shown on a map, it is rounded, and it stops when the delivery ends. When you are offline or your phone has not reported for two minutes, the customer sees that live location is not available.

There are no Express or Same-Day deliveries: Funamu has one delivery service, Standard. Your earning is worked out from the delivery fee of each delivery.

On the delivery screen, under Parcels, press "Could not hand over". Choose the reason, say whether you tried to reach the customer and, for "Other", describe what happened. For "Nobody available" or "Customer did not reply" you must first contact the customer on that delivery. The app then shows the next step from Funamu's rule: another attempt, or the failed-delivery process. Recording an attempt never cancels or refunds the order.

Nobody available to receive, customer did not reply, location not found, location could not be reached, parcel declined, a restriction at the location, not safe to deliver, or other (with a description). The customer is shown the reason in plain words.

If Funamu's rule allows another attempt for that reason, the parcel shows "Another delivery attempt is scheduled" and you press "Set out again" when you leave. Otherwise the delivery goes to the failed-delivery process: Operations may offer the customer collection at a pickup station, or the parcel goes back to the merchant.

On the delivery screen under Parcels. Each parcel has its own tracking number (FMPKG-...).

No. The assistant can show your parcels, the attempts already recorded and the reasons you may choose. Recording an attempt is always your own tap on the delivery screen.

Its next step is overdue for the time Funamu expects for that step (for example out for delivery for longer than expected). "Delayed" is shown next to the parcel's status with the recorded reason, or that no cause is recorded yet. It goes away by itself when the parcel moves on. Record what really happens, such as the delivery or an attempt; never record a step you did not do.

The delivery screen shows "Gift" with the recipient's name and any delivery instructions. Hand the parcel to that recipient and complete the delivery with the order PIN as usual. You are not shown who paid or the price.

No. Gift orders are paid in the app by the person who sent them. Never ask the recipient for money.

After a delivery you brought to the door is completed, the customer can rate it from 1 to 5 stars with an optional comment, within 30 days. A delivery cannot be rated while it is on its way or after a failed attempt. Parcels collected at a Funamu station are rated as Funamu's delivery service, not you.

Open Earnings: "Your delivery rating" shows the average, the number of ratings, the spread from 1 to 5 stars and the change over the last 30 days. Comments are shown without names or dates once you have at least 3 ratings.

No. A single rating never leads to action by itself. Funamu looks at ratings together with on-time deliveries, successful deliveries, complaints and incidents. Ratings that break the review policy can be hidden by Funamu.

A customer can ask for help with a delivery from the order screen. You see a request only while the delivery is assigned to you, on the delivery screen. Record what you did (tried to coordinate, access problem, address problem) or ask Operations; that adds a note and never changes the delivery itself.

A reception, concierge, security desk or authorised collection point the customer chose for this delivery before pickup. The delivery screen shows the place, the person or desk who may receive it and the check to do (the delivery PIN). Hand over only there. After handing over, record who received it, then confirm the delivery as usual with the PIN: recording the handover alone does not complete the delivery.

No. Only the approved secure location shown on the delivery may be used. Any other place needs the customer to change it in the app before pickup; you and the assistant cannot approve a different place.

Earnings shows the Delivery Partner agreement Funamu has published, its version and whether you have accepted it. If none is published yet, nothing is shown.

The restaurant has not marked the food ready yet. Wait at the restaurant. You can mark it picked up once they mark it ready and hand it over.

Shortly before the time the restaurant says the food will be ready, so you do not wait long. They are offered in the same way as other deliveries.

The restaurant gives its own estimate when it accepts the order and can update it. If it is late after you have marked "Arrived at merchant", you are not released and Funamu Operations are told about the delay.

Sign in to the Delivery Partners app with your Funamu account and fill in the Delivery Partner form: your legal name, the vehicle (type, plate number, make and model, owned or not owned), the city and the wards you will work in, a contact number if your account has none, and photos of your identity document and of your face. You also register your payout account, an MTN or Airtel Mobile Money number: Funamu pays you into it. Funamu Operations review the application and approve or decline it; you can see its status in the app.

Anyone with a Funamu account aged 18 or over who has a Motorcycle, Tricycle, Van, Truck or Bus they may legally drive, in a city where Funamu works, and whose application Funamu Operations approve. A business with two or more vehicles can apply as a Delivery Company.

Yes. An individual applies with the Delivery Partner form in the Delivery Partners app. Funamu checks who you are before you can work. Add clear photos of your Ugandan National ID (front and back) and a clear photo of your face, in the Delivery Partner form when you apply or on More > Identity verification. If you are not Ugandan, add your passport photo page or your refugee ID (front and back) instead. Funamu Operations compare the photos and approve, reject or ask for new ones, with a reason. You cannot go online or be given deliveries until they are approved. This is Funamu's own review, not an official check of the document.

Yes. A business with 2 to 100 vehicles applies as a Delivery Company in the Delivery Partners app: the company details, at least one company document and every vehicle. Funamu Operations approve it. Drivers are Delivery Partners approved on their own, who join the company by accepting its invitation.

Yes. A business with 2 to 100 vehicles applies as a Delivery Company in the Delivery Partners app: the company details, at least one company document and every vehicle. Funamu Operations approve it. Drivers are Delivery Partners approved on their own, who join the company by accepting its invitation.

A Delivery Partner works with one vehicle at a time: the one on your Delivery Partner profile. To work with several vehicles, apply as a Delivery Company (two or more vehicles).

A Delivery Partner works with one vehicle at a time: the one on your Delivery Partner profile. To work with several vehicles, apply as a Delivery Company (two or more vehicles). You can change the vehicle on your profile.

Sign in to the Delivery Partners app with your Funamu account and fill in the Delivery Partner form: your legal name, the vehicle (type, plate number, make and model, owned or not owned), the city and the wards you will work in, a contact number if your account has none, and photos of your identity document and of your face. You also register your payout account, an MTN or Airtel Mobile Money number: Funamu pays you into it. Funamu Operations review the application and approve or decline it; you can see its status in the app.

Photos of your Ugandan National ID (front and back), or of your passport photo page or refugee ID if you are not Ugandan, and a clear photo of your face. Nothing else: Funamu does not ask for licence, vehicle or insurance papers in the app. The only documents Funamu collects are your identity document and a photo of your face (More > Identity verification). A Delivery Company also gives at least one company document.

Funamu does not promise a time. Funamu Operations review applications in the order they arrive, and the app shows the status.

The Delivery Partners app shows your application status. When it is approved, the app opens your Delivery Partner Home.

You cannot take deliveries. You may correct the details and apply again with the form, or ask Funamu Support in Chat why.

Before a decision, ask Funamu Support in Chat. After approval, change it on More > Delivery Partner profile.

Yes. Open More > Delivery Partner profile to change your legal name, vehicle and service wards. Your payout account is changed under More > Payout accounts, with a code sent to your registered email address. Each change is recorded.

No. A Delivery Partner account belongs to one person and cannot be given, sold or lent to anyone. The other person applies with their own Funamu account.

Yes. Leave a Delivery Company by asking its admin or Funamu Support, and join another by accepting its invitation. You work for one company at a time.

Yes. Go offline: you receive no delivery offers until you go online again. Your account, earnings and history stay as they are.

Yes. Open More > Close account. First go offline, finish your deliveries (or un-accept those not yet picked up), hand over any return parcels and request a payout of your balance on Earnings: the app lists what is still open and closes the account only when nothing is. A balance below the minimum payout (UGX 15,000) stays on your account. Closing stops all delivery offers. Your delivery and money records are kept as the law requires (money records 5 years, chats 2 years).

Yes. For 12 months after you close it, reopen your account yourself on More > Close account: it is active again at once, with your profile, history and balance, and you start offline. After 12 months, ask Funamu Support in Chat. An account suspended or closed by Funamu cannot be reopened this way.

Uganda only, in the cities Funamu Operations have opened. The application lets you choose only those cities and their wards.

"Know your customer": checking that a person is who they say they are. Funamu checks who you are before you can work. Add clear photos of your Ugandan National ID (front and back) and a clear photo of your face, in the Delivery Partner form when you apply or on More > Identity verification. If you are not Ugandan, add your passport photo page or your refugee ID (front and back) instead. Funamu Operations compare the photos and approve, reject or ask for new ones, with a reason. You cannot go online or be given deliveries until they are approved. This is Funamu's own review, not an official check of the document.

So that customers, Merchants and parcels are safe, and so that only the approved person works on an account. Funamu checks who you are before you can work. Add clear photos of your Ugandan National ID (front and back) and a clear photo of your face, in the Delivery Partner form when you apply or on More > Identity verification. If you are not Ugandan, add your passport photo page or your refugee ID (front and back) instead. Funamu Operations compare the photos and approve, reject or ask for new ones, with a reason. You cannot go online or be given deliveries until they are approved. This is Funamu's own review, not an official check of the document.

A Ugandan National ID (front and back). If you are not Ugandan: your passport photo page, or a refugee ID issued in Uganda (front and back). Everyone also adds a clear photo of their face. A driving permit is not accepted as the identity document.

In the Delivery Partner form when you apply, or on More > Identity verification: choose your document, add each photo and tap "Send for review". Photos must be JPEG, PNG or WebP images. Adding a photo again replaces the earlier one.

Yes. Add a photo of the front and a photo of the back of your Ugandan National ID, and a clear photo of your face.

Yes, if you are not Ugandan: add a photo of the passport photo page and a clear photo of your face.

No. A driving permit is not accepted as the identity document. Use your National ID, or your passport or refugee ID if you are not Ugandan.

You can apply, but you cannot go online or be given deliveries until Funamu has approved your identity documents. The server refuses it, not only the app.

Funamu does not promise a time. Operations review submissions in the order they arrive. More > Identity verification shows the status: Pending, Under review, Approved, Rejected or More information required.

More > Identity verification shows the reason Funamu wrote. If Funamu asked for more information, replace the photos and send them again. If it was rejected, add new photos and send a new submission. You cannot go online until one is approved.

Yes. On More > Identity verification, add new photos and tap "Send for review".

Funamu does not record or track the expiry date of your document, and an approval does not expire.

Yes. Open More > Delivery Partner profile to change your legal name, vehicle and service wards. Your payout account is changed under More > Payout accounts, with a code sent to your registered email address. Each change is recorded.

No. One person has one Funamu account and one Delivery Partner account. Duplicate accounts are closed.

No. Each driver is a Delivery Partner approved on their own Funamu account; the company invites them and they join by accepting.

In the Delivery Partner form, or later on More > Delivery Partner profile: the vehicle type, plate number, make and model, and whether you own it.

Motorcycle, Tricycle, Van, Truck and Bus. These are the only vehicle types Funamu registers.

Yes. Motorcycle, Tricycle, Van, Truck and Bus. These are the only vehicle types Funamu registers.

Yes. Motorcycle, Tricycle, Van, Truck and Bus. These are the only vehicle types Funamu registers.

No. Motorcycle, Tricycle, Van, Truck and Bus. These are the only vehicle types Funamu registers.

Yes. Motorcycle, Tricycle, Van, Truck and Bus. These are the only vehicle types Funamu registers.

Yes. Motorcycle, Tricycle, Van, Truck and Bus. These are the only vehicle types Funamu registers.

Yes. Motorcycle, Tricycle, Van, Truck and Bus. These are the only vehicle types Funamu registers.

No. Motorcycle, Tricycle, Van, Truck and Bus. These are the only vehicle types Funamu registers.

A Delivery Partner works with one vehicle at a time: the one on your Delivery Partner profile. To work with several vehicles, apply as a Delivery Company (two or more vehicles).

Yes, on More > Delivery Partner profile. Finish your current deliveries first: the vehicle decides which deliveries you can carry.

Go offline. A Delivery Company admin can also set a company vehicle inactive in the Company workspace.

You always have one vehicle on your profile: replace it with the new one on More > Delivery Partner profile.

Yes. Choose "Not owned" when you register it. You must have the owner's permission and the vehicle must be legal to drive.

Yes. A Delivery Company admin assigns company vehicles to its drivers in the Company workspace.

Yes. Open More > Delivery Partner profile to change your legal name, vehicle and service wards. Your payout account is changed under More > Payout accounts, with a code sent to your registered email address. Each change is recorded.

You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

The class Ugandan law requires for your vehicle. You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

Yes. You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

Funamu does not ask for licence, vehicle or insurance papers in the app. The only documents Funamu collects are your identity document and a photo of your face (More > Identity verification).

Stop working until it is renewed. You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

Funamu does not ask for licence, vehicle or insurance papers in the app. The only documents Funamu collects are your identity document and a photo of your face (More > Identity verification).

Only the vehicles your permit covers. You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

Funamu does not ask for licence, vehicle or insurance papers in the app. The only documents Funamu collects are your identity document and a photo of your face (More > Identity verification).

The Company workspace holds no licence records. A Delivery Company must make sure its drivers hold valid permits.

Funamu Operations approve each Delivery Partner application and review the identity documents. For each delivery the server checks that you are approved, that your identity verification is approved, that you are online and registered in its city, and that your vehicle can carry the load.

Funamu does not inspect vehicles. You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

Funamu does not inspect vehicles. You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

Funamu does not inspect vehicles.

Funamu does not inspect vehicles. Any inspection the law requires is done by the authorities.

Funamu does not inspect vehicles.

Funamu does not inspect vehicles. Do not work with a vehicle that is not roadworthy.

Funamu does not inspect vehicles.

Funamu does not inspect vehicles. You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

Funamu does not inspect vehicles or track inspection dates.

No, if the law requires the inspection. You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

You need the motor insurance Ugandan law requires for your vehicle. Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

The motor insurance Ugandan law requires (third-party cover). Funamu asks for nothing more.

Funamu requires only the insurance the law requires for your vehicle.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Funamu does not ask for licence, vehicle or insurance papers in the app. The only documents Funamu collects are your identity document and a photo of your face (More > Identity verification).

Stop working until it is renewed. You must hold a valid driving permit for your vehicle, and keep the vehicle registered, roadworthy and insured as Ugandan law requires. Funamu does not collect or check these papers in the app; you are responsible for them, and Funamu Operations can suspend a Delivery Partner who works without them.

Funamu does not ask for licence, vehicle or insurance papers in the app. The only documents Funamu collects are your identity document and a photo of your face (More > Identity verification).

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Motorcycle, Tricycle and Van. Within a city, carrying parcels between a merchant and a PUDO is done by vehicles registered on an intracity route for that PUDO.

Trucks and Buses carry the trips between cities' PUDOs. Funamu Operations organise those trips.

Any vehicle whose registered capacity fits the load. A Motorcycle carries at most 80 kg and 120 litres; bigger loads go to a Tricycle, Van or larger vehicle.

Each vehicle carries what its registration allows. A motorcycle load must also be within 80 kg and 120 litres. The whole load (every parcel you would carry together) is checked, from the measurements Merchants must enter for every product. Deliveries that do not fit are not offered to you and cannot be accepted.

Yes. Each vehicle carries what its registration allows. A motorcycle load must also be within 80 kg and 120 litres. The whole load (every parcel you would carry together) is checked, from the measurements Merchants must enter for every product. Deliveries that do not fit are not offered to you and cannot be accepted.

Yes. The volume from each product's measurements is checked, together with the weight. Each vehicle carries what its registration allows. A motorcycle load must also be within 80 kg and 120 litres. The whole load (every parcel you would carry together) is checked, from the measurements Merchants must enter for every product. Deliveries that do not fit are not offered to you and cannot be accepted.

Yes, if the whole load is within 80 kg and 120 litres and the motorcycle's registered capacity.

Yes, within its registered capacity.

Yes, within its registered capacity.

Yes. A Truck between cities carries bags of many parcels, within its registered capacity.

Yes. A Bus can carry bags of parcels between cities' PUDOs on trips Funamu Operations organise.

Each vehicle carries what its registration allows. A motorcycle load must also be within 80 kg and 120 litres. The whole load (every parcel you would carry together) is checked, from the measurements Merchants must enter for every product. Deliveries that do not fit are not offered to you and cannot be accepted.

No. It is not offered to you, and the server refuses the acceptance.

If the parcel is bigger or heavier than the order says, do not take it: choose "Reject pickup" with the reason and a photo. Funamu Operations find a suitable vehicle.

Yes. You are offered only deliveries your vehicle can carry.

On Home, tap "Go online". While you are online the app shares your location and you receive delivery offers in your city. You always start offline after signing in. You can go online only after Funamu has approved your identity verification.

Tap "Go offline". Offers stop and location sharing stops. Deliveries you already accepted stay yours: finish them, or un-accept those not yet picked up.

Online: you receive offers and your location is shared. Offline: no offers and no location sharing.

Yes. You go online and offline whenever you want. There are no fixed hours.

Yes. Go offline: you receive no delivery offers until you go online again. Your account, earnings and history stay as they are.

Tap "Go offline". Offers stop and location sharing stops. Deliveries you already accepted stay yours: finish them, or un-accept those not yet picked up.

Signing out ends your shift and takes you offline. Funamu does not take you offline in any other way unless your account is suspended.

Check that your identity verification is approved (More > Identity verification), that you are online, that location is allowed for the app, and that you are in your registered city. Offers go first to the nearest Delivery Partners, and only for loads your vehicle can carry.

No. Each driver goes online and offline in their own app.

No. You go online when you are ready to work.

Yes. Offers go to the nearest eligible Delivery Partners by road distance first. Without a known location you rank after everyone whose location is known.

Go online and open Available deliveries.

As a list in Available deliveries: pickup, destination, parcels and fee for each delivery offered to you.

You were among the nearest eligible Delivery Partners when it was offered: registered in its city, online, and your vehicle can carry the whole load. Operations can also assign a delivery to you directly.

A delivery is offered only to Delivery Partners registered in the city of its pickup, online, and with a vehicle that can carry the whole load. First a Delivery Partner whose first held delivery goes within 200 m of this customer is tried, then the Merchant's favourite Delivery Partners nearby, then everyone eligible in waves: the nearest 10 by road distance, then 10 more every 5 minutes, up to 5 waves. If nobody accepts, Funamu Operations are alerted and may assign it. Ratings and earnings are not used.

Yes. Offers go to the nearest by road distance first.

Yes. Only vehicles that can carry the whole load are offered it.

Yes. Each vehicle carries what its registration allows. A motorcycle load must also be within 80 kg and 120 litres. The whole load (every parcel you would carry together) is checked, from the measurements Merchants must enter for every product. Deliveries that do not fit are not offered to you and cannot be accepted.

No. Ratings and performance are not used to offer deliveries. A Merchant's favourite Delivery Partners nearby are offered its orders first.

Yes. Only online Delivery Partners are offered deliveries.

No. Available deliveries lists every delivery offered to you.

Yes.

Yes, the delivery area. Customer details are shown only after you accept.

You see the delivery fee. Your earning is that fee minus Funamu's commission.

Yes: the number of parcels, their weight and size. Never what the customer bought or paid.

Yes. The delivery shows where it goes: a customer, a PUDO or a pickup station in your city.

A delivery is offered only to Delivery Partners registered in the city of its pickup, online, and with a vehicle that can carry the whole load. First a Delivery Partner whose first held delivery goes within 200 m of this customer is tried, then the Merchant's favourite Delivery Partners nearby, then everyone eligible in waves: the nearest 10 by road distance, then 10 more every 5 minutes, up to 5 waves. If nobody accepts, Funamu Operations are alerted and may assign it. Ratings and earnings are not used.

You were among the nearest eligible Delivery Partners when it was offered: registered in its city, online, and your vehicle can carry the whole load. Operations can also assign a delivery to you directly.

Deliveries are offered automatically; you take one by accepting. Funamu Operations can also assign deliveries and trips directly.

Yes. Funamu Operations can assign or reassign deliveries, and they assign trips between cities.

No. Deliveries are offered by Funamu dispatch; the company assigns vehicles to drivers, not deliveries.

The delivery shows whether you accepted it or Operations assigned it. Funamu workers are not named.

Yes, before pickup: by you (un-accept), by the Merchant on its own order, or by Funamu Operations, each with a recorded reason. After pickup only Operations can move it, through a handover.

Either the pickup deadline passed before you arrived, the Merchant or Operations released it with a reason, or the order was cancelled. The delivery shows the reason.

Before pickup the Merchant or Funamu Operations can release a delivery with a reason (for example the order is not ready, the vehicle is wrong for the load, rebalancing, safety). You are not fined.

Before pickup, un-accept it with a reason. After pickup, ask Funamu Support in Chat.

Yes, as long as your vehicle can carry the whole load. Each new acceptance gets its own pickup deadline on your route.

Yes, in My deliveries.

My deliveries and Trips show what you have accepted or been assigned and not done yet.

Yes. Completed tasks are on Earnings.

Open Available deliveries, check the pickup, the destination, the parcels and the fee, and tap Accept. The first eligible Delivery Partner to accept gets it; the app checks again that your vehicle can carry the load.

There is no countdown on an offer: it stays until someone accepts it. It disappears when another Delivery Partner accepts it first or Operations assign it.

You do not have to accept an offer: leave it and it goes to others. Nothing is recorded against you for not accepting.

You do not have to accept an offer: leave it and it goes to others. Nothing is recorded against you for not accepting.

No. Not accepting an offer is not recorded against you.

Yes, before pickup. On the delivery, choose un-accept and a reason (cannot make it, vehicle problem, too far, load unsuitable, other). The delivery goes back to other Delivery Partners. There is no fine, and nothing is earned. If you un-accept the same order 3 times it is no longer offered to you. After pickup you cannot un-accept: ask Funamu Support in Chat.

Un-accept it before pickup. Yes, before pickup. On the delivery, choose un-accept and a reason (cannot make it, vehicle problem, too far, load unsuitable, other). The delivery goes back to other Delivery Partners. There is no fine, and nothing is earned. If you un-accept the same order 3 times it is no longer offered to you. After pickup you cannot un-accept: ask Funamu Support in Chat.

No. Only you accept, by your own tap. The assistant can prepare the button; you tap it.

No. Each driver accepts in their own app.

Someone else accepted it first, your vehicle cannot carry the load, you are offline, your identity verification is not approved, or you have un-accepted that order 3 times or missed its pickup deadline.

Another Delivery Partner accepted it, Operations assigned it, or the order was cancelled.

It leaves your list. The first acceptance wins.

The merchant shown on the delivery, on the Route Map.

Open the delivery's Route Map. Funamu maps use Mapbox.

At the merchant, tap "Arrived at merchant". It takes a fresh GPS reading and counts only within 100 m of the merchant's registered location. Once you have arrived, you are not released if the merchant is late: Funamu Operations are told about the Merchant's delay instead.

At the merchant, tap "Arrived at merchant". It takes a fresh GPS reading and counts only within 100 m of the merchant's registered location. Once you have arrived, you are not released if the merchant is late: Funamu Operations are told about the Merchant's delay instead.

At the merchant, tap "Arrived at merchant". It takes a fresh GPS reading and counts only within 100 m of the merchant's registered location. Once you have arrived, you are not released if the merchant is late: Funamu Operations are told about the Merchant's delay instead.

The merchant staff. Merchants' phone numbers are not shown. At the merchant, the Merchant sees your arrival and that you are waiting on their order. For anything else, message Funamu Support in Chat.

Check the merchant name and location against the delivery screen. "Arrived at merchant" confirms you are at the registered location.

Check every parcel against the delivery screen (order number, tracking numbers, number of parcels), then tap "Mark picked up". Only that tap records the pickup.

Count the parcels against the number and tracking numbers on the delivery screen before you tap "Mark picked up".

Mark "Arrived at merchant" and wait. The merchant sees that you are waiting. If the deadline passes after you arrived you are not released: Funamu Operations get a Merchant delay alert and decide (wait, reassign or cancel). You can also un-accept with a reason before pickup.

Do not take part of an order. Wait, or choose "Reject pickup" with the reason; Funamu Operations decide.

Do not take it. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Use the Route Map. If the merchant is still not there, message Funamu Support in Chat, or un-accept before the deadline.

Until your pickup deadline. Once you have marked "Arrived at merchant" you are not released when it passes; Operations are told about the delay and decide.

Yes. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Check every parcel against the delivery screen (order number, tracking numbers, number of parcels), then tap "Mark picked up". Only that tap records the pickup.

Politely and only about the pickup. Merchants' phone numbers are not shown. At the merchant, the Merchant sees your arrival and that you are waiting on their order. For anything else, message Funamu Support in Chat.

Merchants' phone numbers are not shown. At the merchant, the Merchant sees your arrival and that you are waiting on their order. For anything else, message Funamu Support in Chat.

Merchants' phone numbers are not shown. At the merchant, the Merchant sees your arrival and that you are waiting on their order. For anything else, message Funamu Support in Chat.

Only what the pickup needs: your name and the order you are collecting. Never the customer's details.

That a Delivery Partner accepted its order, your arrival and that you are waiting. Not your phone number, earnings or other deliveries.

Mark "Arrived at merchant" and wait. The merchant sees that you are waiting. If the deadline passes after you arrived you are not released: Funamu Operations get a Merchant delay alert and decide (wait, reassign or cancel). You can also un-accept with a reason before pickup.

On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Refuse. Do only what the delivery screen shows, never take money and never change where the parcel goes. Tell Funamu Support in Chat.

Record it on the delivery screen where the app gives an option (reject pickup, could not hand over, handover problem), otherwise message Funamu Support in Chat with the order number and photos.

Check every parcel against the delivery screen (order number, tracking numbers, number of parcels), then tap "Mark picked up". Only that tap records the pickup.

The order number, each parcel's tracking number (FMPKG-...), the number of parcels and that each one is closed and undamaged.

Yes. Each parcel has its own tracking number on the delivery screen.

Yes.

Yes.

Yes. Do not take a damaged or opened parcel.

Do not take it. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Do not take it. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Ask the merchant to label it. If they cannot, on the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Do not take it. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Yes. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

You load your vehicle; the merchant or PUDO hands the parcels to you.

You, at the PUDO or with the customer, until the receiver accepts the parcel.

Secure every parcel so it cannot fall or be crushed, keep it dry, and keep heavy parcels at the bottom.

Yes, heavy under light, never on a parcel that could be crushed.

Yes. Keep them on top, padded and upright, and never stack anything heavy on them.

Lift carefully, load low and central, and never above your vehicle's capacity.

Do not force it. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Report it straight away to Funamu Support in Chat with photos. Funamu Operations decide what happens to the parcel.

Yes, when you accept several deliveries and the whole load fits your vehicle. While you hold a delivery you have not picked up, you are offered another only if its pickup is within 100 m of your first pickup, or within 50 m of the road from your first pickup to where that first delivery goes. Funamu Operations set these distances.

Compare the parcels with My deliveries (and the bag list for a trip) before you leave.

Do not leave. Tell the merchant or PUDO; if it cannot be fixed, choose "Reject pickup", or record the difference at the handover.

Open My route or the Route Map. Funamu maps use Mapbox.

Mapbox, in the app.

Yes. The route shown is a suggestion; drive the road you judge safest.

Yes. My route shows the order of your stops and the Route Map shows the road.

Use another road. Your pickup deadline was set from the road time when you accepted.

Drive safely. If you will miss the pickup deadline, un-accept before it passes rather than let it lapse.

Use another road.

Record the attempt with "Location could not be reached".

Yes. Message Funamu Support in Chat.

Yes, the road. Not the destination.

No. Only the deadline, the arrival check and the handover location are checked.

While you are online the app sends your location about every 30 seconds. Operations see live positions; customers only see that a live position is being received.

Your phone's location while you are online, and the GPS reading at arrival and handover. Nothing while you are offline.

You accept a delivery, collect it at the merchant by its pickup deadline, mark it picked up and out for delivery, and hand it to the customer with their PIN.

Approved Delivery Partners registered in that city with a Motorcycle, Tricycle or Van that fits the load. Merchant-to-PUDO work in the city goes to vehicles registered on a route for that PUDO.

A delivery is offered only to Delivery Partners registered in the city of its pickup, online, and with a vehicle that can carry the whole load. First a Delivery Partner whose first held delivery goes within 200 m of this customer is tried, then the Merchant's favourite Delivery Partners nearby, then everyone eligible in waves: the nearest 10 by road distance, then 10 more every 5 minutes, up to 5 waves. If nobody accepts, Funamu Operations are alerted and may assign it. Ratings and earnings are not used.

Delivery fees come from the rates Funamu Operations set for each city and vehicle: a base fee, a charge by distance and by weight, a pickup charge and a night charge in the hours Operations set. The fee is worked out and locked when the customer orders, and the customer pays it with the order.

The delivery shows the time it was estimated by, built from the preparation time and the distance. It is an estimate, not a deadline after pickup.

Yes, within your vehicle's capacity. While you hold a delivery you have not picked up, you are offered another only if its pickup is within 100 m of your first pickup, or within 50 m of the road from your first pickup to where that first delivery goes. Funamu Operations set these distances.

Yes. My route shows the order of your stops.

Follow My route, and complete each delivery with its own customer's PIN.

Record that attempt; the others carry on. Funamu Operations decide what happens to a failed delivery: another attempt, collection by the customer at a pickup station, or return to the Merchant. Keep the parcel safe and follow the next step the app shows.

Only when the app shows return to the Merchant as the next step. If a failed delivery goes back to the merchant, the Delivery Partner who carries it back is paid the full Delivery Partner share of the delivery fee. If you made the attempt but someone else carries it back, you are paid half of that share.

The parcel goes from the merchant to a PUDO in its city, travels in a bag on a Truck or Bus trip to a PUDO in the destination city, and from there to the customer or a pickup station.

Trucks and Buses.

By Funamu Operations, who build and assign the trips. They appear in Trips.

From the rates Funamu Operations set for the trip between cities and the vehicle. Your earning is each leg's fee minus Funamu's commission.

In bags made at the origin PUDO for one destination.

In Funamu it is the bag list: the bags on your trip and the parcels in each.

It is on the trip in Trips, with its bags.

At the origin PUDO, check each bag against the trip; you accept them in the handover.

Funamu has no hubs. Parcels between cities go through PUDOs: facilities run by PUDO Partners, where parcels are checked in, bagged for the trip and handed on. A pickup station is a PUDO where customers collect. At the origin PUDO the bags are handed to you in the app.

You carry the bags to the destination PUDO. Your live position is shared while you are online.

Funamu has no hubs. Parcels between cities go through PUDOs: facilities run by PUDO Partners, where parcels are checked in, bagged for the trip and handed on. A pickup station is a PUDO where customers collect. At the destination PUDO you hand over the bags and the PUDO accepts them in the app.

You, from the moment you accept the handover until the destination PUDO accepts it.

Only by Funamu Operations, through the app handover.

Parcels pass between a Delivery Partner and a PUDO only through the app handover: you hand over, and the receiver accepts each parcel on their own device. Responsibility moves only when the receiver accepts. Anything missing or damaged is recorded at that moment and goes to Funamu Operations.

Funamu has no hubs. Parcels between cities go through PUDOs: facilities run by PUDO Partners, where parcels are checked in, bagged for the trip and handed on. A pickup station is a PUDO where customers collect. Hand the bags to the destination PUDO in the app; its acceptance records the arrival.

Keep going safely and tell Funamu Support in Chat. Parcels that are late show "Delayed" to customers.

Get safe, then message Funamu Support in Chat with where you are. Funamu Operations arrange another vehicle and the handover.

Funamu has no hubs. Parcels between cities go through PUDOs: facilities run by PUDO Partners, where parcels are checked in, bagged for the trip and handed on. A pickup station is a PUDO where customers collect. The destination PUDO records it as missing at the handover and Funamu Operations investigate.

Record it on the delivery screen where the app gives an option (reject pickup, could not hand over, handover problem), otherwise message Funamu Support in Chat with the order number and photos.

Funamu has no hubs. Parcels between cities go through PUDOs: facilities run by PUDO Partners, where parcels are checked in, bagged for the trip and handed on. A pickup station is a PUDO where customers collect.

Funamu has no hubs. Parcels between cities go through PUDOs: facilities run by PUDO Partners, where parcels are checked in, bagged for the trip and handed on. A pickup station is a PUDO where customers collect. You go to a PUDO when your delivery or trip starts or ends there.

The PUDO is named on the delivery or trip, with its place on the Route Map.

At the PUDO, hand over or collect the parcels in the app. Parcels pass between a Delivery Partner and a PUDO only through the app handover: you hand over, and the receiver accepts each parcel on their own device. Responsibility moves only when the receiver accepts. Anything missing or damaged is recorded at that moment and goes to Funamu Operations.

Parcels pass between a Delivery Partner and a PUDO only through the app handover: you hand over, and the receiver accepts each parcel on their own device. Responsibility moves only when the receiver accepts. Anything missing or damaged is recorded at that moment and goes to Funamu Operations.

Parcels pass between a Delivery Partner and a PUDO only through the app handover: you hand over, and the receiver accepts each parcel on their own device. Responsibility moves only when the receiver accepts. Anything missing or damaged is recorded at that moment and goes to Funamu Operations.

Parcels pass between a Delivery Partner and a PUDO only through the app handover: you hand over, and the receiver accepts each parcel on their own device. Responsibility moves only when the receiver accepts. Anything missing or damaged is recorded at that moment and goes to Funamu Operations.

Moving parcels from one PUDO to another, by a vehicle registered on an intracity route in a city, or by Truck or Bus between cities, through the app handover.

The PUDO, from when it accepts them until someone else accepts them from it.

It is recorded at the handover and Funamu Operations investigate.

It is recorded at the handover with photos and Funamu Operations decide.

Do not leave parcels outside. Message Funamu Support in Chat; Operations tell you where to go.

A PUDO where customers collect their parcels and where parcels can be dropped off.

When the delivery or its failed-delivery step sends the parcel to a station.

It is named on the delivery, with its place on the Route Map.

Parcels pass between a Delivery Partner and a PUDO only through the app handover: you hand over, and the receiver accepts each parcel on their own device. Responsibility moves only when the receiver accepts. Anything missing or damaged is recorded at that moment and goes to Funamu Operations.

Parcels pass between a Delivery Partner and a PUDO only through the app handover: you hand over, and the receiver accepts each parcel on their own device. Responsibility moves only when the receiver accepts. Anything missing or damaged is recorded at that moment and goes to Funamu Operations.

Parcels pass between a Delivery Partner and a PUDO only through the app handover: you hand over, and the receiver accepts each parcel on their own device. Responsibility moves only when the receiver accepts. Anything missing or damaged is recorded at that moment and goes to Funamu Operations.

Keep it safe and message Funamu Support in Chat; Operations decide where it goes.

The station records it at the handover and Funamu Operations investigate.

The station records it at the handover and Funamu Operations decide.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Not on your own. Funamu Operations can arrange it, through the app handover.

When a parcel changes vehicle or PUDO on its way, or when Funamu Operations move it (for example after a breakdown).

Funamu Operations.

Message Funamu Support in Chat; Operations set it up.

The receiver accepts each parcel in their app; the handover then shows as accepted.

Each parcel, who handed it over, who accepted it and when, and anything missing or damaged.

You.

The receiver, once they accept it.

It stays yours. Funamu Operations decide what happens next.

It is recorded at the handover and Funamu Operations investigate.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Politely, only in the chat on the delivery. The customer's phone number is never shown to you, and your phone number is never shown to the customer. You talk in the chat on the delivery.

The customer's phone number is never shown to you, and your phone number is never shown to the customer. You talk in the chat on the delivery.

Yes, in the chat on an active delivery.

Where you are and when you will arrive. Never your phone number, other customers' details or anything about the payment.

That a Delivery Partner is on the way and whether a live position is being received. Never your phone number.

With the delivery PIN. The customer's 4-digit delivery PIN is in their Funamu app. At handover, ask the customer for it and enter it on the delivery screen. A correct PIN completes the delivery and credits your earning. After 5 wrong PINs in a row it is blocked and Funamu Operations step in. Never hand over a parcel without the PIN.

Compare where you are with the delivery point and instructions on the delivery screen.

You cannot change it. The customer changes it in the app where allowed; otherwise deliver to the place shown or record an attempt.

No. Only the place on the delivery, or the secure location the customer chose before pickup.

Refuse. Never hand over without the PIN, take money, or open a parcel. Tell Funamu Support in Chat.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Tap "Out for delivery" when you leave, then go to the delivery point.

At the door, the handover checks your GPS against the delivery point. If there is no reliable reading, Operations approve the handover.

Funamu Operations set how many attempts a delivery gets (from 1 to 5) and for which reasons another attempt is allowed. The delivery screen shows the number for your parcel.

Going to the delivery point and recording "Could not hand over" with a reason.

On the delivery screen, under Parcels, press "Could not hand over", choose the reason and say whether you tried to reach the customer. The app shows the next step: another attempt if Funamu's rule allows it, or the failed-delivery process.

If the app shows "Another delivery attempt is scheduled", press "Set out again" when you leave.

On the delivery screen, under Parcels, press "Could not hand over", choose the reason and say whether you tried to reach the customer. The app shows the next step: another attempt if Funamu's rule allows it, or the failed-delivery process.

The reason, whether you tried to reach the customer (for "nobody available" and "did not reply" you must have contacted them in the app first), and for "Other" a description. Your GPS is recorded.

Funamu Operations decide what happens to a failed delivery: another attempt, collection by the customer at a pickup station, or return to the Merchant. Keep the parcel safe and follow the next step the app shows.

The customer's delivery PIN entered at handover. It is the only proof that completes a delivery.

Enter the customer's PIN on the delivery screen.

The PIN. A photo can be added as evidence, but never completes a delivery.

Yes, by the PIN.

Yes. The delivery PIN is the one-time code. The customer's 4-digit delivery PIN is in their Funamu app. At handover, ask the customer for it and enter it on the delivery screen. A correct PIN completes the delivery and credits your earning. After 5 wrong PINs in a row it is blocked and Funamu Operations step in. Never hand over a parcel without the PIN.

No. Funamu uses the PIN, not signatures.

No. The PIN is required; a photo is optional evidence.

At handover, with the customer present.

Do not hand over the parcel. Ask the customer to open the order in the Funamu app, where the PIN is shown. If they cannot, message Funamu Support in Chat: Operations can check the customer's identity and approve the handover. Otherwise record a delivery attempt.

No. A confirmed delivery cannot be changed. If something is wrong, message Funamu Support in Chat.

The completed delivery shows when it was confirmed.

The PIN is never stored in plain form: the server checks it and records the confirmation, time and GPS. Photos are stored privately.

The customer's 4-digit delivery PIN.

In their Funamu app, on the order.

On the delivery screen, in the PIN field.

It is refused. After 5 wrong PINs in a row it is blocked and Funamu Operations step in.

Do not hand over the parcel. Ask the customer to open the order in the Funamu app, where the PIN is shown. If they cannot, message Funamu Support in Chat: Operations can check the customer's identity and approve the handover. Otherwise record a delivery attempt.

No. Only Funamu Operations can approve a handover without the PIN, after checking the customer's identity.

Funamu does not use signatures.

You can add a photo as evidence. It does not complete the delivery.

The parcel at the place of handover, clear, without the customer's face or label details.

Nothing: the photo is optional.

Yes: the PIN and a photo.

Yes. A customer can report a problem on the order; Funamu Operations decide from the PIN record, GPS and photos.

Funamu Operations decide what happens to a failed delivery: another attempt, collection by the customer at a pickup station, or return to the Merchant. Keep the parcel safe and follow the next step the app shows.

Nobody available to receive, customer did not reply, location not found, location could not be reached, parcel declined, a restriction at the location, not safe to deliver, or other (with a description).

You record the attempt; Funamu's attempt rule and Operations decide what follows.

If the app schedules another attempt, yes.

Funamu Operations decide what happens to a failed delivery: another attempt, collection by the customer at a pickup station, or return to the Merchant. Keep the parcel safe and follow the next step the app shows.

Only when the app shows return to the Merchant. If a failed delivery goes back to the merchant, the Delivery Partner who carries it back is paid the full Delivery Partner share of the delivery fee. If you made the attempt but someone else carries it back, you are paid half of that share.

If the app sends it to a pickup station, yes. Funamu has no hubs. Parcels between cities go through PUDOs: facilities run by PUDO Partners, where parcels are checked in, bagged for the trip and handed on. A pickup station is a PUDO where customers collect.

On the parcel, with the reason, time and GPS. The customer sees the reason in plain words.

Successful deliveries are one of the things Funamu looks at, but a recorded attempt is never punished by itself.

If a failed delivery goes back to the merchant, the Delivery Partner who carries it back is paid the full Delivery Partner share of the delivery fee. If you made the attempt but someone else carries it back, you are paid half of that share.

Message the customer in the delivery's chat, then on "Contact the customer" choose "Customer is not answering". The app starts the wait (5 minutes and 2 contact attempts unless Operations set other numbers). After that you can record the delivery as failed.

Message the customer in the delivery's chat, then on "Contact the customer" choose "Customer is not answering". The app starts the wait (5 minutes and 2 contact attempts unless Operations set other numbers). After that you can record the delivery as failed.

Message the customer in the delivery's chat, then on "Contact the customer" choose "Customer is not answering". The app starts the wait (5 minutes and 2 contact attempts unless Operations set other numbers). After that you can record the delivery as failed.

Yes: "Customer is not answering" starts the wait, then record the delivery as failed.

Your contact attempts are counted by the app and your GPS is recorded. Add a note if it helps.

Funamu Operations decide what happens to a failed delivery: another attempt, collection by the customer at a pickup station, or return to the Merchant. Keep the parcel safe and follow the next step the app shows.

If the app schedules another attempt, yes.

If a failed delivery goes back to the merchant, the Delivery Partner who carries it back is paid the full Delivery Partner share of the delivery fee. If you made the attempt but someone else carries it back, you are paid half of that share.

Mark "Arrived at merchant" and wait. The merchant sees that you are waiting. If the deadline passes after you arrived you are not released: Funamu Operations get a Merchant delay alert and decide (wait, reassign or cancel). You can also un-accept with a reason before pickup.

Until your pickup deadline, or longer once you have marked arrival; Operations then decide.

Mark "Arrived at merchant": that is what alerts Operations if the merchant is late. You can also message Funamu Support in Chat.

Un-accept it with a reason before pickup.

No. Waiting is not paid.

Operations decide: wait, reassign or cancel the order.

Yes, by Operations, or by you un-accepting.

Message the customer in the chat. If you still cannot deliver, record the attempt with "Location not found".

Use the Route Map and message the customer. Then record "Location not found".

You cannot change the destination. The customer changes it in the app where allowed.

No.

The customer in the app, before pickup, or Funamu Operations.

No.

Record the attempt with "Location not found", or message Funamu Support in Chat.

A change made by Funamu Operations comes with its own fee; your earning is that fee minus the commission.

Funamu takes orders only to supported delivery areas, so this should not happen. If it does, message Funamu Support in Chat.

Do not take it. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Stop safely, take photos, and message Funamu Support in Chat with the order number. Do not hand it over until Funamu tells you what to do.

Record it on the delivery screen where the app gives an option (reject pickup, could not hand over, handover problem), otherwise message Funamu Support in Chat with the order number and photos.

Yes, always.

Before pickup the merchant sees your pickup rejection. After pickup, tell Funamu Support; Funamu tells the Merchant.

Yes, through Funamu Support in Chat.

Whoever had the parcel when it was damaged, decided by Funamu Operations from the handover records and photos.

Only if Funamu tells you to.

Funamu Operations decide: deliver, return or replace. The customer is refunded by Funamu where due.

Yes. The customer can report it; Operations decide from the evidence.

Funamu does not fine you or deduct money from your earnings for damage. A full refund of an order reverses the earning of the delivery it concerns. A customer's return after delivery is different: you keep your pay for a delivery you completed.

Do not continue the handover. Message Funamu Support in Chat straight away with the order and tracking number.

As soon as you notice it is missing.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

The order and tracking number, where you last had it, and what happened.

Funamu Operations.

Operations decide; the other parcels carry on.

If the records show it was in your hands, Funamu Operations can restrict or suspend your account. Funamu does not fine you.

From the handover records: whoever last accepted the parcel is responsible for it.

The customer is refunded by Funamu. A full refund reverses the earning of that delivery; nothing else is deducted.

Do not take it. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Do not take it. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Do not take it. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Before pickup, leave it with the merchant. After pickup, only when Funamu Operations tell you.

Not with a parcel that does not match.

On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

The Merchant, or Funamu Operations.

An approved return is collected from the customer or a pickup station and carried back to the merchant through the app handover.

Delivery Partners, through return deliveries.

Return legs are offered or assigned like other deliveries; returns of uncollected PUDO parcels are under PUDO returns.

Check it against the return on the screen and record its condition at handover.

Where the return shows: the merchant, or a PUDO on the way.

Accept the parcel in the app handover.

The merchant accepts the parcel in the app.

Record it and leave. Funamu Operations decide the return.

Record it at handover with photos; Operations decide.

If a failed delivery goes back to the merchant, the Delivery Partner who carries it back is paid the full Delivery Partner share of the delivery fee. If you made the attempt but someone else carries it back, you are paid half of that share.

Moving a parcel back towards the merchant: a customer return or a failed delivery.

For approved returns, failed deliveries and parcels not collected from a PUDO.

Like other deliveries, or by Funamu Operations.

Back to the merchant, sometimes through a PUDO.

Funamu has no hubs. Parcels between cities go through PUDOs: facilities run by PUDO Partners, where parcels are checked in, bagged for the trip and handed on. A pickup station is a PUDO where customers collect. PUDOs hold returned parcels until they are carried back.

Customers can drop returns at a pickup station; uncollected parcels go back from there.

Parcels pass between a Delivery Partner and a PUDO only through the app handover: you hand over, and the receiver accepts each parcel on their own device. Responsibility moves only when the receiver accepts. Anything missing or damaged is recorded at that moment and goes to Funamu Operations.

Every leg and handover is recorded on the parcel.

If a failed delivery goes back to the merchant, the Delivery Partner who carries it back is paid the full Delivery Partner share of the delivery fee. If you made the attempt but someone else carries it back, you are paid half of that share.

Paying in cash at the door. No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

None. No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order. The delivery shows "Payment confirmed".

None. No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

Payment is always in the app before delivery. You never take payment.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

Yes. Taking money from customers for an order is not allowed and can lead to suspension.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order. If someone asks you for money or pays you, tell Funamu Support in Chat.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order. Give the money back and tell Funamu Support in Chat.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

It does not: there is no cash. Your payout is your credited earnings.

It depends on how many deliveries you complete. You earn the delivery fee of each delivery you complete, minus Funamu's delivery commission (a percentage Operations set, locked on the order when it is placed). It is credited when the customer's PIN is confirmed; between cities, each leg is credited to whoever completed it when it is done. Earnings shows each task's fee, commission and the amount credited.

You earn the delivery fee of each delivery you complete, minus Funamu's delivery commission (a percentage Operations set, locked on the order when it is placed). It is credited when the customer's PIN is confirmed; between cities, each leg is credited to whoever completed it when it is done. Earnings shows each task's fee, commission and the amount credited.

You earn the delivery fee of each delivery you complete, minus Funamu's delivery commission (a percentage Operations set, locked on the order when it is placed). It is credited when the customer's PIN is confirmed; between cities, each leg is credited to whoever completed it when it is done. Earnings shows each task's fee, commission and the amount credited.

Each leg is credited to whoever completed it when it is done: the leg's fee minus Funamu's commission.

Each delivery is paid on its own, when its PIN is confirmed.

If a failed delivery goes back to the merchant, the Delivery Partner who carries it back is paid the full Delivery Partner share of the delivery fee. If you made the attempt but someone else carries it back, you are paid half of that share.

If a failed delivery goes back to the merchant, the Delivery Partner who carries it back is paid the full Delivery Partner share of the delivery fee. If you made the attempt but someone else carries it back, you are paid half of that share.

They are not paid.

Each leg is paid to whoever completed it.

Open Earnings.

When the customer's PIN is confirmed, or when your leg is completed. Nothing is recorded at acceptance.

There is no itemised fare. For each task Earnings shows the delivery fee stored on it, the commission rate locked on it and what was credited to you. A full refund reverses the earning of that delivery. A customer's return after delivery is different: you keep your pay for a delivery you completed.

Only by a refund decided by Funamu, shown on Earnings.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Delivery fees come from the rates Funamu Operations set for each city and vehicle: a base fee, a charge by distance and by weight, a pickup charge and a night charge in the hours Operations set. The fee is worked out and locked when the customer orders, and the customer pays it with the order.

The customer, with the order. A Merchant can pay it for free-delivery offers.

The fee minus Funamu's delivery commission, a percentage Operations set and locked on the order.

Yes.

Yes. Rates are set per vehicle.

Yes, through the vehicle the load needs and its billable weight.

Yes.

Yes. Rates are set per city, and between cities per route.

Operations can change rates for new orders. A fee locked on an order does not change.

On the delivery before you accept, and on Earnings after.

The fee for a leg between cities' PUDOs.

From the rates Operations set for the route and vehicle.

Per leg of each parcel carried, each credited when that leg is completed.

The same way: per leg, from the route rates.

Carrying returned parcels is paid per leg like any other.

No.

No.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

On Earnings after the leg is completed.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Yes. Funamu keeps a delivery commission: a percentage of the delivery fee (handling fees have their own rate), set by Funamu Operations as a rate and locked on each order when it is placed. It is taken when your earning is credited, so the amount credited is already net.

A percentage of the delivery fee, locked on the order when it is placed.

When your earning is credited.

Operations can set rates per vehicle; your task shows the rate used.

Handling fees have their own rate; delivery legs use the delivery rate.

On Earnings, for each task.

Yes. Funamu keeps a delivery commission: a percentage of the delivery fee (handling fees have their own rate), set by Funamu Operations as a rate and locked on each order when it is placed. It is taken when your earning is credited, so the amount credited is already net.

Only when the order is refunded, when the delivery is reversed with it.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

No. Funamu runs no bonuses or incentives for Delivery Partners at the moment. Your pay is the delivery fee minus Funamu's commission.

Funamu has no Delivery Partner incentives at the moment.

Funamu has no Delivery Partner incentives at the moment.

There are none at the moment.

Funamu has no Delivery Partner incentives at the moment.

Funamu has no Delivery Partner incentives at the moment.

Funamu has no Delivery Partner incentives at the moment.

Funamu has no Delivery Partner incentives at the moment.

Funamu has no Delivery Partner incentives at the moment.

Funamu has no Delivery Partner incentives at the moment.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

Your earning is the only payment and is meant to cover fuel. Funamu pays nothing separately for fuel.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

Your earning is the only payment and is meant to cover tolls.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

None. No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

Request a payout on Earnings, any day, at most once a day (Uganda time). The minimum is UGX 15,000. Mobile money pays at most UGX 5,000,000 a day; for a larger payout, contact Customer Support. Funamu pays every transaction cost. There is no payout schedule and no approval step.

MTN Mobile Money or Airtel Money, to your one payout account. Bank accounts are not paid.

You register it when you apply. If you have none yet, open More > Payout accounts, enter your MTN or Airtel Mobile Money number, press "Send code to my email" and enter the code sent to your registered email address.

In More > Payout accounts: enter the new MTN or Airtel Mobile Money number, press "Send code to my email" and enter the code sent to your registered email address. The new account replaces the old one, Funamu emails you a notice, and each change is recorded.

No. Funamu pays you into one payout account. Changing it replaces the old one.

When you request one. Request a payout on Earnings, any day, at most once a day (Uganda time). The minimum is UGX 15,000. Mobile money pays at most UGX 5,000,000 a day; for a larger payout, contact Customer Support. Funamu pays every transaction cost. There is no payout schedule and no approval step.

Mobile money is usually paid within minutes of the request.

The payment provider has not confirmed it yet. Funamu checks it and Operations are alerted if it stays pending.

The provider refused it, usually because of the account details. The money stays in your balance; check Payout accounts and request again.

Check its status on Earnings. If it shows paid and you have nothing, message Funamu Support in Chat with the payout date.

Yes, on Earnings.

No, not in the app. Ask Funamu Support in Chat for a statement.

Yes. The Delivery Company is paid for company work and requests its payouts in the Company workspace (minimum UGX 60,001).

Yes, for their own work. Work done for a Delivery Company is paid to the company.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Your balance on Earnings works as one: credited earnings minus payouts. It is not a separate wallet.

Your available balance is on Earnings.

Earnings credited when your deliveries or legs are completed.

Through payouts you request, and reversals when an order is fully refunded.

Before the earning is credited: the credit is already net.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

As reversal lines on Earnings.

Request a payout on Earnings, any day, at most once a day (Uganda time). The minimum is UGX 15,000. Mobile money pays at most UGX 5,000,000 a day; for a larger payout, contact Customer Support. Funamu pays every transaction cost. There is no payout schedule and no approval step.

Your balance is earnings minus payouts already requested and any reversals.

Yes: tasks and payouts on Earnings.

A reversal after a payout can leave the balance below zero; later earnings then cover it first.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Funamu looks at ratings together with on-time deliveries, successful deliveries, complaints and incidents.

Ratings, on-time and successful deliveries, complaints, incidents, and releases of accepted deliveries with their reasons.

Funamu does not measure an acceptance rate: not accepting an offer is not recorded against you.

Funamu does not calculate this rate for Delivery Partners. Earnings shows your completed tasks and your rating; Funamu Operations look at on-time and successful deliveries, complaints and incidents together, never one number.

Funamu does not calculate this rate for Delivery Partners. Earnings shows your completed tasks and your rating; Funamu Operations look at on-time and successful deliveries, complaints and incidents together, never one number.

Funamu does not calculate this rate for Delivery Partners. Earnings shows your completed tasks and your rating; Funamu Operations look at on-time and successful deliveries, complaints and incidents together, never one number.

Funamu does not calculate this rate for Delivery Partners. Earnings shows your completed tasks and your rating; Funamu Operations look at on-time and successful deliveries, complaints and incidents together, never one number.

Your average rating is on Earnings, under "Your delivery rating".

Funamu does not calculate this rate for Delivery Partners. Earnings shows your completed tasks and your rating; Funamu Operations look at on-time and successful deliveries, complaints and incidents together, never one number.

Funamu does not calculate this rate for Delivery Partners. Earnings shows your completed tasks and your rating; Funamu Operations look at on-time and successful deliveries, complaints and incidents together, never one number.

Arrive before your pickup deadline, check every parcel, keep the customer informed in the chat, and complete each delivery with the PIN.

Not automatically: offers do not use performance. Funamu Operations can warn, restrict or suspend after a review.

No. Earnings depend only on completed deliveries.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

After a delivery to the door, the customer can rate it 1 to 5 stars with an optional comment, within 30 days.

Yes.

No. A Merchant can mark you as a favourite.

No.

On Earnings: average, number, spread and the change over 30 days; comments once you have 3 ratings.

The average of your customers' ratings.

Yes. Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once. Ratings that break the review policy are hidden.

Funamu hides ratings that break the review policy.

No.

Yes, before pickup. On the delivery, choose un-accept and a reason (cannot make it, vehicle problem, too far, load unsuitable, other). The delivery goes back to other Delivery Partners. There is no fine, and nothing is earned. If you un-accept the same order 3 times it is no longer offered to you. After pickup you cannot un-accept: ask Funamu Support in Chat.

Any time before pickup.

Cannot make it, vehicle problem, too far, load unsuitable, or other.

The delivery goes back to other Delivery Partners.

Releases and their reasons are recorded for Operations. There is no fine.

Funamu does not fine Delivery Partners and never deducts a penalty from earnings. What can happen: a delivery not picked up by its deadline is taken back and that order is not offered to you again; un-accepting one order 3 times stops its offers to you; and Funamu Operations can warn, restrict or suspend an account for misconduct, never automatically.

Yes, before pickup on its own order, with a reason.

The customer can cancel the order where allowed, which ends the delivery.

Yes. Funamu Operations, or the pickup deadline when you had not arrived.

Before pickup it stays at the merchant. After pickup Funamu Operations decide.

Nothing is earned before pickup. If a failed delivery goes back to the merchant, the Delivery Partner who carries it back is paid the full Delivery Partner share of the delivery fee. If you made the attempt but someone else carries it back, you are paid half of that share.

Funamu does not fine Delivery Partners and never deducts a penalty from earnings. What can happen: a delivery not picked up by its deadline is taken back and that order is not offered to you again; un-accepting one order 3 times stops its offers to you; and Funamu Operations can warn, restrict or suspend an account for misconduct, never automatically.

There are no money penalties. Missing a pickup deadline, taking money from customers, handing over without the PIN, losing parcels or misconduct can lead to a warning, restriction or suspension after a review.

Funamu does not fine Delivery Partners and never deducts a penalty from earnings. What can happen: a delivery not picked up by its deadline is taken back and that order is not offered to you again; un-accepting one order 3 times stops its offers to you; and Funamu Operations can warn, restrict or suspend an account for misconduct, never automatically.

Any warning or restriction is told to you by Funamu.

No.

Yes. Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Yes, if the review finds it was wrong.

Yes. Repeated problems lead step by step from a warning to suspension, decided by a person.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Photos and a description in the Chat. The app's own records (GPS, handovers, PIN, attempts) are checked too.

Funamu replies within 24 hours; it does not promise a time for the decision.

In the Support conversation in the Chat tab.

Yes, once. Another person reviews it.

Recording a step you did not do, handing over without the PIN, taking money, using someone else's account, faking location, or keeping parcels.

Funamu Operations review it. Nothing is decided automatically against you.

Yes.

Yes, by Funamu Operations during a review.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Tell Funamu Support in Chat. A person reviews it and lifts it if it was wrong.

Yes, once.

Obey traffic law, wear a helmet on a motorcycle or tricycle, never overload, and never enter an unsafe place.

Your safety comes first. Do not enter a place that is not safe. Before pickup, un-accept; at the door, record the attempt with "Not safe to deliver". If you are in danger, call 999 or 112, then tell Funamu Support in Chat.

Yes. Your safety comes first. Do not enter a place that is not safe. Before pickup, un-accept; at the door, record the attempt with "Not safe to deliver". If you are in danger, call 999 or 112, then tell Funamu Support in Chat.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Your safety comes first. Do not enter a place that is not safe. Before pickup, un-accept; at the door, record the attempt with "Not safe to deliver". If you are in danger, call 999 or 112, then tell Funamu Support in Chat.

Leave with the parcel. Your safety comes first. Do not enter a place that is not safe. Before pickup, un-accept; at the door, record the attempt with "Not safe to deliver". If you are in danger, call 999 or 112, then tell Funamu Support in Chat.

Leave. Your safety comes first. Do not enter a place that is not safe. Before pickup, un-accept; at the door, record the attempt with "Not safe to deliver". If you are in danger, call 999 or 112, then tell Funamu Support in Chat.

Your safety comes first. Do not enter a place that is not safe. Before pickup, un-accept; at the door, record the attempt with "Not safe to deliver". If you are in danger, call 999 or 112, then tell Funamu Support in Chat.

Operations can reassign a delivery for safety. You are not punished for putting your safety first.

What the law requires for your vehicle: a helmet on a motorcycle.

Get safe first. Call 999 or 112 (police, ambulance) if anyone is hurt or in danger. When you can, message Funamu Support in Chat with the order number, where you are and what happened, with photos. Funamu Operations take care of the parcels and the customers.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

999 or 112 if anyone is hurt, the police as the law requires, then Funamu Support in Chat.

Where and when, the orders you carry, whether anyone is hurt and the state of the parcels.

Yes, when it is safe.

Yes, as Ugandan law requires.

Funamu Operations arrange its handover or return.

Operations reassign it.

You keep what was credited. Deliveries you did not complete are not paid to you.

Funamu Support helps with the parcels and the orders. Funamu does not provide insurance.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Before pickup, un-accept with "Vehicle problem". After pickup, get safe and message Funamu Support in Chat; Operations arrange another Delivery Partner and a handover.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Yes, through Funamu Support in Chat.

Yes, by Funamu Operations through the app handover.

Before pickup it goes back to others; after pickup Operations reassign it.

Each delivery is paid to whoever completes it.

The order shows the delay; Funamu keeps the customer informed.

Message Funamu Support in Chat with where you are. Operations arrange another vehicle and the handover of the bags.

Operations move all of them through handovers.

Get safe first. Call 999 or 112 (police, ambulance) if anyone is hurt or in danger. When you can, message Funamu Support in Chat with the order number, where you are and what happened, with photos. Funamu Operations take care of the parcels and the customers.

Call 999 or 112. Funamu Support in Chat is not an emergency service.

Report it to the police and to Funamu Support in Chat.

Do not resist. Get safe, call 999 or 112, then tell Funamu Support in Chat.

Get medical help first: 999 or 112.

Leave with the parcel. Get safe first. Call 999 or 112 (police, ambulance) if anyone is hurt or in danger. When you can, message Funamu Support in Chat with the order number, where you are and what happened, with photos. Funamu Operations take care of the parcels and the customers.

Leave. Get safe first. Call 999 or 112 (police, ambulance) if anyone is hurt or in danger. When you can, message Funamu Support in Chat with the order number, where you are and what happened, with photos. Funamu Operations take care of the parcels and the customers.

Get safe first. Call 999 or 112 (police, ambulance) if anyone is hurt or in danger. When you can, message Funamu Support in Chat with the order number, where you are and what happened, with photos. Funamu Operations take care of the parcels and the customers.

Funamu Operations take care of them. Your safety comes first.

Photos and a description to Funamu Support in Chat, and a police report where there is one.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Your insurer decides. For a parcel, Funamu uses its own records and your photos.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Only your own insurance. Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Only your own insurance. Funamu does not provide insurance or file insurance claims. Your vehicle, accident and personal insurance are between you and your insurer. A parcel damaged or lost on a Funamu delivery is handled by Funamu: Operations decide from the delivery records, photos and handover records, and any refund to the customer is paid by Funamu.

Funamu tells you the reason. Suspension is decided by a person, never automatically.

You are taken offline and signed out on every device at once. You can sign in again to see your account and your earnings, but you cannot go online and you are not offered deliveries until Funamu lifts the suspension.

Yes, you can see them on Earnings. Payouts cannot be requested while the account is suspended; the balance stays yours and can be paid out when the suspension is lifted.

Yes.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

Until Funamu Operations lift it, or for the time stated in the decision.

Serious or repeated breaches, such as theft, fraud, violence or handing over without the PIN.

Yes, when Operations lift the suspension.

A company admin can remove a driver from the company. Only Funamu suspends a Delivery Partner account.

A company's choice of drivers is its own. A driver can still work as an individual Delivery Partner.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Deliveries, parcels, pickups, handovers, earnings, payouts and your account.

Yes.

Yes, in the Chat tab.

Your Support conversation is recorded as a case.

Yes, in the Support conversation.

Ask in the Support conversation for a review; another person looks at it.

The order number, what happened, where, and photos.

No. The assistant points you to Funamu Support in Chat.

Push notifications on your phone: new deliveries assigned to you, changed or cancelled deliveries and urgent delivery problems (both always on), and new chat messages about your deliveries (you can switch these off; the text is never shown on the lock screen). Every notice is also kept in the app.

A delivery was assigned to you, changed or cancelled, or has an urgent problem. Tap it to open the delivery.

Open More > Profile, under alerts on this device.

Chat message alerts, yes. Assignment and delivery-change alerts are essential and stay on. You can also turn notifications off in the phone's settings, but then you may miss work.

New deliveries assigned to you, and changed or cancelled deliveries and urgent delivery problems.

New offers appear in Available deliveries while you are online.

There is no payout notification. The payout and its status are on Earnings.

Urgent problems on your deliveries come as delivery-change alerts, which are always on.

Allow notifications for the app in the phone's settings, stay signed in, and check More > Profile. The notices are still kept in the app.

Home to go online, Available deliveries to accept, My deliveries for your work, Earnings for money, Chat for Support, More for profile and settings.

My deliveries.

Open Available deliveries, check the pickup, the destination, the parcels and the fee, and tap Accept. The first eligible Delivery Partner to accept gets it; the app checks again that your vehicle can carry the load.

At the merchant, tap "Arrived at merchant". It takes a fresh GPS reading and counts only within 100 m of the merchant's registered location. Once you have arrived, you are not released if the merchant is late: Funamu Operations are told about the Merchant's delay instead.

Check every parcel against the delivery screen (order number, tracking numbers, number of parcels), then tap "Mark picked up". Only that tap records the pickup.

Tap "Out for delivery".

The customer's 4-digit delivery PIN is in their Funamu app. At handover, ask the customer for it and enter it on the delivery screen. A correct PIN completes the delivery and credits your earning. After 5 wrong PINs in a row it is blocked and Funamu Operations step in. Never hand over a parcel without the PIN.

The customer's 4-digit delivery PIN is in their Funamu app. At handover, ask the customer for it and enter it on the delivery screen. A correct PIN completes the delivery and credits your earning. After 5 wrong PINs in a row it is blocked and Funamu Operations step in. Never hand over a parcel without the PIN.

Record it on the delivery screen where the app gives an option (reject pickup, could not hand over, handover problem), otherwise message Funamu Support in Chat with the order number and photos.

Earnings.

Earnings.

Your rating is on Earnings.

More > Delivery Partner profile.

Go online or offline on Home.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

The app keeps showing what it last loaded, with an offline banner. Handovers, pickup scans and GPS are saved on the phone, encrypted, and sent when you are back online.

Yes. Your steps are queued and sent later.

Viewing saved screens, handover PIN checks, pickup scans and GPS. Accepting, payouts and changes to your profile need a connection.

They wait on the phone and count only when the server confirms them.

As soon as the phone is back online.

It is tried again. A step the server refuses is shown to you to do again.

You can enter the PIN. It is checked when it reaches the server, and Funamu Operations approve that handover before it completes.

Open it again: your work is on the server and saved steps are still queued.

Charge it and open the app. Saved steps are kept. Your live location stops until then.

GPS can be weak indoors or between tall buildings. Go outside and wait for a better reading.

Location permission is off or the phone's location is off.

In the phone's settings, allow location for the Funamu Delivery Partners app, including while it is in the background.

No. Only the phone's GPS is used.

You rank after located Delivery Partners for offers; arrival cannot be marked; a handover without a reliable reading needs Operations' approval.

Yes, offers use your location.

Yes. A handover far from the delivery point, or without a reliable reading, needs Operations' approval.

Arrival not marked in time can release a delivery.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Several deliveries you carry together; My route shows the stops in order.

By accepting several deliveries before your first pickup, or by Funamu Operations assigning one to you. While you hold a delivery you have not picked up, you are offered another only if its pickup is within 100 m of your first pickup, or within 50 m of the road from your first pickup to where that first delivery goes. Funamu Operations set these distances.

As many as your vehicle can carry, within the second-pickup rule. While you hold a delivery you have not picked up, you are offered another only if its pickup is within 100 m of your first pickup, or within 50 m of the road from your first pickup to where that first delivery goes. Funamu Operations set these distances.

Each delivery shows its pickup and destination before you accept.

Pickups are ordered nearest-next from your location, keeping earlier deadlines.

Yes, as long as each pickup deadline is met.

Record that attempt; the others carry on.

Tell Funamu Support in Chat; the others carry on.

Each delivery on its own.

With that customer's PIN.

When every stop is delivered or recorded, the route is complete.

Several deliveries carried in one vehicle load.

Each customer's delivery is offered and accepted on its own; parcels priced onto one vehicle are accepted together. While you hold a delivery you have not picked up, you are offered another only if its pickup is within 100 m of your first pickup, or within 50 m of the road from your first pickup to where that first delivery goes. Funamu Operations set these distances.

Yes.

At pickup, reject the pickup for that order with a reason.

Yes. Each delivery has its own PIN.

Each delivery on its own.

Record that attempt; the others carry on.

Record each attempt; Funamu Operations decide the next steps.

Follow the next step the app shows for that parcel.

Complete every delivery in it.

In Funamu it is the bag list of your trip.

With the trip, in Trips.

Check each bag against the list at the origin PUDO handover.

The bags, their destination PUDO and their parcels.

As many as the vehicle's registered capacity allows.

Do not take it. Tell the PUDO; it is recorded at the handover.

Record it as missing at the handover; Funamu Operations investigate.

By accepting the bags in the handover.

The trip shows as started once you have accepted its bags.

The destination PUDO accepts the bags in the app.

Parcels pass between a Delivery Partner and a PUDO only through the app handover: you hand over, and the receiver accepts each parcel on their own device. Responsibility moves only when the receiver accepts. Anything missing or damaged is recorded at that moment and goes to Funamu Operations.

Only by Funamu Operations.

Each vehicle carries what its registration allows. A motorcycle load must also be within 80 kg and 120 litres. The whole load (every parcel you would carry together) is checked, from the measurements Merchants must enter for every product. Deliveries that do not fit are not offered to you and cannot be accepted.

Your vehicle's registered capacity; on a motorcycle also at most 80 kg.

Your vehicle's registered capacity; on a motorcycle also at most 120 litres.

It adds up every parcel you would carry together and compares it with the limits.

No.

It is not offered to you.

Before pickup, un-accept with "Load unsuitable"; at the merchant, reject the pickup with the reason. Funamu dispatch then finds a suitable vehicle.

Yes, it is checked for the whole load.

Each company vehicle has its own registered capacity.

Yes: at most 80 kg and 120 litres per load, and not for merchant-to-PUDO work.

Yes: in a city, tricycles, vans and trucks registered on a route are offered merchant-to-PUDO work before motorcycles.

Cars are not registered.

Vans carry within their registered capacity.

Buses carry bags on trips between cities.

Trucks carry bags on trips between cities.

Only the five registered vehicle types exist.

Yes: merchant-to-PUDO in a city goes only to vehicles registered on a route for that PUDO, and trips between cities by truck or bus.

Yes. Rates are set per vehicle.

No. It decides which deliveries you can carry, not your place in the offers.

Yes.

No. Your registered city decides that.

No. Each driver has their own Funamu account and approval; the company invites them.

Invite approved Delivery Partners in the Company workspace; they join by accepting.

In the Company workspace.

Yes: Company admin or Driver.

They invite workers with their own Funamu accounts as admin or driver.

A company admin manages the whole company in the Company workspace (fleet, workers, profile, payouts). A driver sees only their own tasks, vehicle, handovers and problems.

Company admins, yes. Drivers see only their own.

No. Reports show completed tasks per driver, not earnings. Each driver sees their own earnings in their app.

Company admins see the company's balance and payouts in the Company workspace.

Company admins, yes.

The workspace keeps no maintenance records.

Company admins, yes.

No. Deliveries are offered by Funamu dispatch.

No.

On the server, for every request: an active membership of an active company, and the role decides what is shown.

Only in a Delivery Company, in the Company workspace.

Only in a Delivery Company, in the Company workspace.

In the Company workspace, as a company admin.

The Company workspace shows the company's tasks and vehicles.

The Company workspace shows the company's tasks.

The company's balance and payouts are in the Company workspace, for company admins.

Reports in the Company workspace show, for a period, completed tasks per driver, handover outcomes and delivery problems raised and resolved. There are no driver scores.

Reports in the Company workspace show completed tasks per vehicle.

The workspace keeps no maintenance records. Set a vehicle inactive while it is repaired.

In the Company workspace, as a company admin.

Apply to add or change vehicles in the Company workspace; Funamu Operations approve it.

Assign it to the other driver in the Company workspace.

Each driver goes online and offline in their own app.

No. Funamu Operations manage trips between cities.

No. Funamu has PUDOs, not hubs, and Operations manage routes.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

In the Company workspace only. No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

Your account, Delivery Partner profile and vehicle, the photos of your identity document and of your face, payout accounts, location while online, and your deliveries and earnings. Funamu does not store your ID number separately.

To offer and track deliveries, pay you, and keep parcels and people safe.

Only what the delivery needs while it is yours and active: the recipient's name, delivery point and instructions, order number and chat. Never phone, account or payments.

The merchant's name and pickup location for your delivery.

That a Delivery Partner is on the way and whether a live position is being received. Never your phone number.

Your acceptance, arrival and waiting on their order.

No.

A company admin sees its own drivers' company work.

To offer deliveries, check arrival and handover, and show progress. It is not sold or used for advertising.

Delivery and money records are kept 5 years (tax and accounting law), chats 2 years. Then they are deleted. Identity photos of a rejected submission are deleted after 30 days, and all your identity photos 365 days after you close your account. The record of the decision is kept.

Yes. Ask Funamu Support in Chat.

Yes, on your profile or through Funamu Support.

Yes, by deleting your Funamu account. Records the law requires are kept for their period. Delivery and money records are kept 5 years (tax and accounting law), chats 2 years. Then they are deleted.

By your password or passkey, optional two-step verification, and data on the phone is encrypted.

Use a strong password, turn on two-step verification in More > Password & security, and never share your code.

Yes. Turn on two-step verification in Password & security.

Change your password straight away in Password & security and tell Funamu Support in Chat.

Sign in on another device, change your password and tell Funamu Support in Chat.

No.

No. Each driver needs their own account.

You see customer details only while the delivery is yours and active; each opening is recorded.

Stored separately and shown masked.

No. Funamu has no public API for Delivery Partners or Delivery Companies. Everything is done in the Delivery Partners app, on the phone or on the web.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Your deliveries, route, parcels, earnings, payouts, rating and profile.

Yes, on Earnings.

Yes, on Earnings.

Yes, on Earnings.

Your rating and its 30-day change are on Earnings.

Your current vehicle is on your profile.

Not in the app. Ask Funamu Support in Chat.

Not in the app.

Not in the app.

To run, pay and check deliveries. It is not sold.

Yes. Open More > Close account. First go offline, finish your deliveries (or un-accept those not yet picked up), hand over any return parcels and request a payout of your balance on Earnings: the app lists what is still open and closes the account only when nothing is. A balance below the minimum payout (UGX 15,000) stays on your account. Closing stops all delivery offers. Your delivery and money records are kept as the law requires (money records 5 years, chats 2 years).

Yes. Open More > Close account. First go offline, finish your deliveries (or un-accept those not yet picked up), hand over any return parcels and request a payout of your balance on Earnings: the app lists what is still open and closes the account only when nothing is. A balance below the minimum payout (UGX 15,000) stays on your account. Closing stops all delivery offers. Your delivery and money records are kept as the law requires (money records 5 years, chats 2 years).

Yes. Go offline: you receive no delivery offers until you go online again. Your account, earnings and history stay as they are.

Finish them, or un-accept those not yet picked up, first. The app does not close an account that still has deliveries or return parcels.

Request a payout on Earnings before closing: the app does not close an account whose balance can be paid out. A balance below the minimum payout stays on the account and is yours again if you reopen it.

The account closes only after a payout that is being sent has been confirmed.

Request a payout on Earnings before closing. A balance below the minimum payout stays on the account; payouts cannot be requested while the account is closed, and it is yours again if you reopen it.

Delivery and money records are kept 5 years (tax and accounting law), chats 2 years. Then they are deleted.

They leave the company and stay Delivery Partners on their own.

Yes. For 12 months after you close it, reopen your account yourself on More > Close account: it is active again at once, with your profile, history and balance, and you start offline. After 12 months, ask Funamu Support in Chat. An account suspended or closed by Funamu cannot be reopened this way.

Yes. Delivery and money records are kept 5 years (tax and accounting law), chats 2 years. Then they are deleted.

Ask the assistant: it reads My deliveries for you.

Ask the assistant: it reads your route.

Ask the assistant: it reads your route.

Ask the assistant: it reads your route.

Ask the assistant: it reads your active run.

Ask the assistant: it reads your parcels.

Ask the assistant: it reads your parcels.

The assistant shows only the recipient's name on your active delivery.

Ask the assistant: it reads your delivery.

The fee minus Funamu's commission; the assistant reads the delivery.

Each leg's fee minus the commission, credited when it is completed.

Ask the assistant: it reads Earnings.

Ask the assistant: it reads Earnings.

You were among the nearest eligible Delivery Partners when it was offered: registered in its city, online, and your vehicle can carry the whole load. Operations can also assign a delivery to you directly.

You do not have to accept an offer: leave it and it goes to others. Nothing is recorded against you for not accepting.

You do not have to accept an offer: leave it and it goes to others. Nothing is recorded against you for not accepting.

Yes, before pickup. On the delivery, choose un-accept and a reason (cannot make it, vehicle problem, too far, load unsuitable, other). The delivery goes back to other Delivery Partners. There is no fine, and nothing is earned. If you un-accept the same order 3 times it is no longer offered to you. After pickup you cannot un-accept: ask Funamu Support in Chat.

Yes, before pickup. On the delivery, choose un-accept and a reason (cannot make it, vehicle problem, too far, load unsuitable, other). The delivery goes back to other Delivery Partners. There is no fine, and nothing is earned. If you un-accept the same order 3 times it is no longer offered to you. After pickup you cannot un-accept: ask Funamu Support in Chat.

Use the Route Map. If the merchant is still not there, message Funamu Support in Chat, or un-accept before the deadline.

Mark "Arrived at merchant" and wait. The merchant sees that you are waiting. If the deadline passes after you arrived you are not released: Funamu Operations get a Merchant delay alert and decide (wait, reassign or cancel). You can also un-accept with a reason before pickup.

Mark "Arrived at merchant" and wait. The merchant sees that you are waiting. If the deadline passes after you arrived you are not released: Funamu Operations get a Merchant delay alert and decide (wait, reassign or cancel). You can also un-accept with a reason before pickup.

Before pickup: do not take it, on the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup. After pickup: photos and Funamu Support in Chat.

Message Funamu Support in Chat straight away with the order and tracking number.

Do not take it. On the delivery, choose "Reject pickup", pick the reason and take a photo. The merchant sees it on its order and Funamu Operations decide; until then you cannot confirm that pickup.

Message the customer in the delivery's chat, then on "Contact the customer" choose "Customer is not answering". The app starts the wait (5 minutes and 2 contact attempts unless Operations set other numbers). After that you can record the delivery as failed.

Message the customer in the delivery's chat, then on "Contact the customer" choose "Customer is not answering". The app starts the wait (5 minutes and 2 contact attempts unless Operations set other numbers). After that you can record the delivery as failed.

You cannot change it. Message the customer, then record "Location not found" if needed.

Before pickup un-accept with "Vehicle problem"; after pickup message Funamu Support in Chat.

Before pickup un-accept with "Vehicle problem"; after pickup message Funamu Support in Chat.

Get safe first. Call 999 or 112 (police, ambulance) if anyone is hurt or in danger. When you can, message Funamu Support in Chat with the order number, where you are and what happened, with photos. Funamu Operations take care of the parcels and the customers.

Your safety comes first. Do not enter a place that is not safe. Before pickup, un-accept; at the door, record the attempt with "Not safe to deliver". If you are in danger, call 999 or 112, then tell Funamu Support in Chat.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Record it on the delivery screen where the app gives an option (reject pickup, could not hand over, handover problem), otherwise message Funamu Support in Chat with the order number and photos.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

Open the Chat tab and message Funamu Support. Give the order number and what happened, and send photos if they help. Funamu replies within 24 hours.

Tap "Mark picked up" on the delivery; the assistant can show the button. A message alone changes nothing.

Enter the customer's PIN on the delivery screen. A message alone changes nothing.

The customer's 4-digit delivery PIN is in their Funamu app. At handover, ask the customer for it and enter it on the delivery screen. A correct PIN completes the delivery and credits your earning. After 5 wrong PINs in a row it is blocked and Funamu Operations step in. Never hand over a parcel without the PIN.

There is none for you: the PIN is the customer's, in their app. Ask them for it.

Do not hand over the parcel. Ask the customer to open the order in the Funamu app, where the PIN is shown. If they cannot, message Funamu Support in Chat: Operations can check the customer's identity and approve the handover. Otherwise record a delivery attempt.

Where the return or the next step on the parcel shows.

Funamu has no hubs. Parcels between cities go through PUDOs: facilities run by PUDO Partners, where parcels are checked in, bagged for the trip and handed on. A pickup station is a PUDO where customers collect. The PUDO is named on your delivery or trip.

The station is named on your delivery, with its place on the Route Map.

Ask the assistant: it reads your bags.

Ask the assistant: it reads your bags.

Ask the assistant: it reads your route.

Ask the assistant: it reads your route.

Ask the assistant: it reads your route.

Your rating is on Earnings.

Funamu does not measure one.

Funamu does not calculate this rate for Delivery Partners. Earnings shows your completed tasks and your rating; Funamu Operations look at on-time and successful deliveries, complaints and incidents together, never one number.

Funamu does not calculate this rate for Delivery Partners. Earnings shows your completed tasks and your rating; Funamu Operations look at on-time and successful deliveries, complaints and incidents together, never one number.

On Earnings.

Funamu does not fine Delivery Partners and never deducts a penalty from earnings. What can happen: a delivery not picked up by its deadline is taken back and that order is not offered to you again; un-accepting one order 3 times stops its offers to you; and Funamu Operations can warn, restrict or suspend an account for misconduct, never automatically.

Yes. Funamu keeps a delivery commission: a percentage of the delivery fee (handling fees have their own rate), set by Funamu Operations as a rate and locked on each order when it is placed. It is taken when your earning is credited, so the amount credited is already net. A full refund reverses that delivery's earning. A customer's return after delivery is different: you keep your pay for a delivery you completed.

The payment provider has not confirmed it yet.

Ask the assistant: it reads your balance.

Ask the assistant: it reads your payouts.

None: Funamu has no Delivery Partner incentives at the moment.

Open Available deliveries.

Tap "Go offline". Offers stop and location sharing stops. Deliveries you already accepted stay yours: finish them, or un-accept those not yet picked up.

Check that your identity verification is approved, that you are online, that location is allowed for the app, and that you are in your registered city.

If it is offered to you, yes: only eligible vehicles see it.

Each vehicle carries what its registration allows. A motorcycle load must also be within 80 kg and 120 litres. The whole load (every parcel you would carry together) is checked, from the measurements Merchants must enter for every product. Deliveries that do not fit are not offered to you and cannot be accepted.

Ask the assistant: it reads your active run and tells you the next step.

Ask the assistant: it reads the delivery and its verification state.

The assistant can read your own deliveries, route, parcels, bags, earnings, payouts, rating and profile, and answer from the Help Center. It cannot see other Delivery Partners' data. The assistant never does it by itself. It shows a button for the same action as the screen (accept a delivery, mark picked up, out for delivery, mark delivered, start the customer-unreachable wait, record it as failed, request a payout); the action happens only when you tap it, and the server checks it like a tap on the screen.

The assistant never does it by itself. It shows a button for the same action as the screen (accept a delivery, mark picked up, out for delivery, mark delivered, start the customer-unreachable wait, record it as failed, request a payout); the action happens only when you tap it, and the server checks it like a tap on the screen.

There is nothing to reject: leave the offer. The assistant cannot un-accept for you.

No. The assistant cannot do this. Do it yourself on the screen.

The assistant never does it by itself. It shows a button for the same action as the screen (accept a delivery, mark picked up, out for delivery, mark delivered, start the customer-unreachable wait, record it as failed, request a payout); the action happens only when you tap it, and the server checks it like a tap on the screen.

No. Only the customer's PIN, entered by you, completes a delivery.

No. The assistant never sees or checks a PIN.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. It points you to Funamu Support in Chat.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

Yes, your own, read-only.

Only what you can see on an active delivery of yours.

Only the merchant of your own delivery.

For a company admin, the company's summary, read-only. Never for a driver.

A company admin's assistant reads only what the Company workspace shows that admin.

All of them: every action is a button you tap.

None beyond your tap: the server checks each one like a tap on the screen.

The assistant can read your own deliveries, route, parcels, bags, earnings, payouts, rating and profile, and answer from the Help Center. It cannot see other Delivery Partners' data.

Entering or checking a PIN, marking arrival, changing a destination, profile, vehicle or payout account, and anything for another Delivery Partner.

The assistant never does it by itself. It shows a button for the same action as the screen (accept a delivery, mark picked up, out for delivery, mark delivered, start the customer-unreachable wait, record it as failed, request a payout); the action happens only when you tap it, and the server checks it like a tap on the screen.

Leave the offer; there is nothing to reject.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen. Arrival needs the button's fresh GPS reading.

No. The assistant cannot do this. Do it yourself on the screen. Arrival needs the button's fresh GPS reading.

The assistant never does it by itself. It shows a button for the same action as the screen (accept a delivery, mark picked up, out for delivery, mark delivered, start the customer-unreachable wait, record it as failed, request a payout); the action happens only when you tap it, and the server checks it like a tap on the screen.

The assistant never does it by itself. It shows a button for the same action as the screen (accept a delivery, mark picked up, out for delivery, mark delivered, start the customer-unreachable wait, record it as failed, request a payout); the action happens only when you tap it, and the server checks it like a tap on the screen.

Only with the customer's PIN on the PIN screen.

Only with the customer's PIN on the PIN screen.

The assistant never does it by itself. It shows a button for the same action as the screen (accept a delivery, mark picked up, out for delivery, mark delivered, start the customer-unreachable wait, record it as failed, request a payout); the action happens only when you tap it, and the server checks it like a tap on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

No. The assistant cannot do this. Do it yourself on the screen.

It points you to Funamu Support in Chat.

No. Funamu has no cash on delivery: every order is paid in the app before it is delivered. Never take money from a customer or a Merchant for an order.

No. Funamu does not reimburse fuel, tolls, parking or other trip costs, and there is no expense claim. Your pay is the delivery fee minus Funamu's commission, which covers your costs.

Yes.

Yes.

Yes, your balance.

Your rating.

Yes.

Yes.

Yes, your bags.

Yes.

Every action is done by your own tap on the same endpoint as the screen and is recorded with who, what, which delivery and when, like any other action. The assistant conversation is kept with your account.

The assistant performs none by itself; your taps appear on the delivery and in the conversation.

No.

Yes, Funamu Operations, from the action log.

Yes: you, by your tap.

Yes.

Yes.

Yes.

The same way as the screen's action: an acceptance can be undone before pickup; a pickup or delivery cannot.

You see the real error; nothing is claimed as done.

The server refuses the action and the assistant says so.

The server refuses it with the reason.

Message Funamu Support in the Chat tab with the order number, what you think is wrong and any photos. Support records it as a case and a person decides. You can ask for a decision to be reviewed once.

The assistant only prepares buttons for your own deliveries; your tap goes to the same server checks as the screen.

Yes. In the hand-over on your phone, mark the parcel Damaged or Wrong parcel, write what is wrong, and press "Add photo". You can add up to 3 photos, before you confirm. A parcel you mark this way does not become your responsibility.

You, the other party of that hand-over, and Funamu Funamu workers for the city. They open through private links that expire after a few minutes. Customers and Merchants never see them.

A pickup station that is full, paused or closed by its PUDO Partner is not listed. Choose another one from the list.

Yes. When you pick up a parcel that is going to a PUDO, its staff are told a parcel is on its way. When you start the hand-over at the PUDO, they are told a hand-over is waiting. They still have to accept each parcel on their own device.

Yes. A full PUDO is only hidden from new orders. Parcels already on their way to it are received as usual.

An intracity Delivery Partner delivers inside their own city. An intercity Delivery Partner carries parcels between cities, only on the routes Funamu assigned to them. You are one or the other, never both. Your designation is under More > Profile ("Your work").

Choose Intercity under "Work you want" on your application, or ask your Partner Officer in Chat. Funamu confirms the designation and assigns you routes from the routes it supports. You cannot set routes yourself.

You are designated for intercity trips only, so your Home is the intercity dashboard: your routes, your vehicle, the parcels waiting on your routes and the parcels you accepted. Deliveries inside a city are not offered to you.

Only parcels booked on a route designated to you, in that direction, that no other Delivery Partner has accepted. Kampala to Gulu and Gulu to Kampala are two routes.

Press "Accept" on the parcel under "Waiting on your routes". The first Delivery Partner to accept gets it; if someone else was faster you are told so. Accepted parcels move to "Your parcels".

Two things on your Home screen. Your vehicle: the weight it can carry in kg and the space it has in litres. And for each route: the days you travel, the time you leave, how many hours the trip takes, and any notes. Until both are saved, and your Delivery Partner Officer has confirmed the vehicle capacity, "Accept" is refused. If you change the capacity it must be confirmed again.

So that nobody is given more than their vehicle can carry. After you save the weight and space, your Delivery Partner Officer confirms it. Ask them in Chat if it is taking long.

Funamu puts items in classes, for example fragile or perishable, and decides which vehicle types may carry each class between cities. If a parcel holds an item your vehicle type may not carry, you cannot accept it. The message names the class.

No. A parcel is loaded at the PUDO only for the Delivery Partner who accepted it, or the one a Delivery Partner Officer gave it to. If you were asked to take over a parcel, the officer reassigns it to you first and it then appears under "Your parcels".

Each parcel you accepted shows a six-digit pickup code under "Your parcels". Give it to the PUDO when you collect the parcel: they can mark it loaded onto your vehicle only with that code, so nobody else can take your parcel. If the parcel is given to another Delivery Partner the code changes.

Every intracity Delivery Partner belongs to one ward, even though you deliver across the whole city. It decides which Ward Manager is your local contact. You cannot go online without it. Ask your Partner Officer in Chat to set or change it.

One of these: your vehicle capacity or your travel times for that route are not registered; your capacity is not confirmed yet; your vehicle type may not carry an item in the parcel; the parcel would take your vehicle over its weight or its volume; you already carry 30 parcels; or another Delivery Partner accepted it first. The button and the message say which.

You are given no new parcels. Each waiting parcel shows its weight and volume, and is refused once it would take the total over what your vehicle carries by weight or by volume. Room frees up when you hand parcels over at the destination PUDO.

Yes, until it is loaded. Press "I cannot carry this" and give a reason. The other Delivery Partners on the route can then accept it. After loading, contact your Intercity Delivery Officer.

No. You carry a sealed parcel from one PUDO to another, so you see the order number, the two PUDOs and the departure time only.

Open the Chat tab, press New chat (on a phone, the round + button) and choose "Chat with your Partner Officer". It is one chat that stays open. It reaches the Funamu partner officer for your city; if your city has none yet, the City Manager. They are alerted when you write, and you are alerted when they reply.

Open the Chat tab, press New chat (on a phone, the round + button) and choose "Chat with your Ward Manager". It reaches the Funamu Ward Manager who covers your ward; if your ward has none yet, the City Manager sees it. It needs your ward to be on record.

Yes. "Chat with Support" under New chat in the Chat tab starts a conversation with Funamu Support, as before. Use your Partner Officer for matters about your account and daily work in your city, and Support for general help.

A list of wards in your city, in the order a vehicle passes them, for example Ntinda, Kisasi, Kyanja. Funamu's city Delivery Partner Officer creates the routes. They are used when a customer in your city chooses delivery to a PUDO.

Only a vehicle registered on a route that holds both the merchant's ward and the PUDO's ward is offered the parcel. A vehicle on no such route never sees it. Your routes are under More > Profile, "Delivery to PUDO routes". Ask your Delivery Partner Officer in Chat to register your vehicle.

To the vehicle. If you start working with another vehicle, that vehicle must be registered on the route before it is offered deliveries to a PUDO.

Only in a city where Funamu registered your motorcycle on a route. Tricycles, vans and trucks on the route are offered the parcel first, and motorcycles a few minutes later (5 minutes unless your city changed it). The motorcycle limits of 80 kg and 120 litres still apply.

The first to accept it, if the parcel fits the vehicle by weight and volume.

Yes. Before you collect, you can accept more parcels as long as everything you hold plus the new parcel fits your vehicle. Once you have collected a parcel you are offered nothing new until it is delivered.

Any vehicle registered on a route that passes through that ward is offered the parcel, first to accept.

When nobody on the route accepts for a while (15 minutes unless your city changed it), the parcel is also offered to vehicles on routes that touch the merchant's ward or the PUDO's ward.

Where Funamu treats several cities as one delivery city, a Delivery Partner registered in any of them is offered deliveries in all of them, and routes can cross them.

Open the Chat tab and press New chat (on a phone, the round + button at the bottom right). It lists the chats you can start: the AI Assistant, Funamu Support, your Partner Officer and your Ward Manager. Chats about an order, a delivery or a parcel still start from that order.

Yes. The Chat tab lists your AI Assistant conversations together with your other chats, marked "AI". Press the "AI Assistant" filter to see only those. Opening one continues that conversation.

Open the Chat tab and press the bell at the top. It shows your message alerts for this app: you can turn alerts for new messages on or off, and allow alerts on this device. These are the same settings as in Profile.

On a laptop or desktop the Chat tab shows your list of chats on the left and the chat you open on the right. On a phone or tablet a chat opens on its own screen, with a back arrow to the list.

Open More. "Profile picture" is at the top: press "Upload a picture" and choose a photo (JPEG, PNG or WebP). Press "Change picture" to replace it, or "Remove" to delete it.

Customers, merchants, PUDO Partners and Funamu staff who chat with you. A customer still sees only your first name. The profile picture is separate from the face photo you send for identity verification, which only Funamu staff see.

Open More, and under "Profile picture" press "Remove", then confirm. People you chat with see the standard icon again. You can upload a picture again at any time.

Open the chat and press the camera button beside the message box. Choose a photo from your camera or gallery; you can add up to 4 photos to one message, with or without text. JPEG and PNG photos only. Videos, documents and voice notes cannot be sent.

In merchant chats (after a paid order), chats about a parcel or delivery, Support chats, and chats with your Partner Officer or Ward Manager. The AI Assistant chat has no photo messages.

A photo shows as a small picture in the chat. Tap it to open it full screen; "Enlarge" makes it bigger and you can scroll around it. "Close" returns to the chat.

Open the photo and press "Report photo". You can say what is wrong with it. Funamu staff look at it and can remove it from the chat. The sender is not told who reported it. Photos are not checked automatically, so reporting is how Funamu learns about a bad one.

Funamu staff took that photo down after it was reported. It is hidden from everyone in the chat. The rest of the chat stays as it was.

Up to 4 photos in one message, and up to 20 photos in one chat in a day. When you reach 20, the app says so and you can send more the next day. Text messages are not limited by this.

Only the people in that chat, and Funamu staff who have access to it. A photo is a private file: it opens through a short-lived link made for the person looking at it, and cannot be found by anyone else.

No. A photo in a chat is only a message. Pickup, handover, collection and delivery are confirmed only in their own steps, with their own proof.

At the counter, open the delivery and press "Show pickup PIN". Read the PIN to the merchant; they enter it in their app and that records the pickup and puts the parcel in your care. You cannot mark it picked up yourself. A handover PIN is 4 digits, works once, expires after 15 minutes, and stops working after 5 wrong entries or if the handover is cancelled or the person is reassigned. Funamu stores only a scrambled copy, never the PIN itself. Never send a PIN in a chat or message.

Because the merchant now confirms the handover with your pickup PIN. Once they enter it, your delivery moves to "Picked up" on its own. "Check pickup status" only refreshes.

When you hold a delivery, you are told the expected ready time as soon as the merchant accepts and chooses a preparation time, and again if it changes or runs late. You are told at once when the merchant marks it ready.

Once the order is ready and you hold it, you get a reminder after 5 minutes and after 10 minutes. Funamu Support is alerted at 15 minutes. If it is still not collected by the pickup deadline (at least 25 minutes after it was ready, unless Support extends it), it goes to other Delivery Partners. You are never penalised for an order that was not ready.

It records that you reached the customer (or the PUDO the parcel is going to) with your GPS position. The server's time is the official arrival time. Location must be on and the reading fresh.

Press "Customer is not answering" to start the wait, then call and message them. Funamu Support messages the customer at once, after 5 and after 10 minutes, and is alerted at 15. You can record a failed delivery only after at least 25 minutes and the required call attempts.

If a nearby PUDO can take it, you are told which one: take the parcel there and hand it over in the app with the PUDO's PIN. If no PUDO can take it, it goes back to the merchant as before and Support tells you the next step.

Start the handover in Handovers. The PUDO checks each parcel and gets a PIN on their screen; enter that PIN under the handover and press Confirm with PIN. Only parcels they marked Received leave your care.