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Used items FAQ

Selling your own things and buying used: listing, PUDO drop-off, payment, returns and safety.

17 questions in 4 topics.

Selling8
  • Who can sell their own things on Funamu?

    Anyone whose Funamu account can buy can also sell. You accept the Selling on Funamu terms in the app once. You do not register as a merchant.

  • What does it cost to sell?

    Listing is free. When an item sells, Funamu keeps a platform fee of 10% of the item price. The rest is yours.

  • Can Funamu AI write my listing?

    Yes. Send a photo and say you want to sell it. Funamu AI suggests a title and a category from what it can see, and asks you for the condition, the price and anything else it cannot see. You check the draft before submitting it.

  • Is my listing checked?

    Yes. Every listing is screened when you submit it, and some go to Funamu Operations for review before they go live.

  • Where do I hand the item in?

    At a PUDO: the one nearest you, one you saved, or one you pick from the list. The PUDO staff open the sale by its order number and you confirm the handover with a PIN.

  • When am I paid?

    After the buyer collects the item at their PUDO with their PIN. Your earning is the price less the 10% fee.

  • Do I have to confirm my item is still available?

    Yes, from time to time. If you do not confirm in time, the listing is paused. You can reactivate it at no cost.

  • Can I pay the delivery for the buyer?

    Where Funamu Operations allows it, yes. The buyer then pays only the item price and the delivery fee comes off your earning.

Buying used3
  • How is a used item delivered?

    Always PUDO to PUDO: from the seller's PUDO to the PUDO you choose. The fee is shown before you pay.

  • Can someone else buy the item while I pay?

    No. At checkout the item is held for you for 30 minutes. If you do not pay in that time it becomes available again.

  • Can I buy used and new items together?

    No. Used items have their own basket and checkout. You can buy from several personal sellers in one used checkout.

Returns4
  • Can I return a used item?

    Yes, without giving a reason, within the return period shown in the app. Hand it in at the PUDO where you collected it.

  • How am I refunded for a return?

    You get the item price and the original delivery fee back: as soon as the seller collects the returned item, or automatically 24 hours after it arrives back at the seller's PUDO.

  • Does the seller pay anything on a returned sale?

    Yes. The 10% platform fee still applies to a returned sale. The seller pays it before collecting the item back.

  • What if the buyer never collects?

    The buyer is reminded before the collection deadline. After it, the item goes back to the seller's PUDO and the seller collects it with a PIN. An item the seller does not collect within 30 days stays safe at the PUDO and Funamu Operations arranges its release to the seller.

Safety2
  • Can I chat with the buyer or seller?

    Yes, inside Funamu, about one listing. Phone numbers, emails, links and requests to pay outside Funamu are blocked. You can block someone or report them to Funamu.

  • Are there ratings?

    Yes. After a completed sale the buyer rates the seller and the seller rates the buyer. A seller's rating shows on their listings.

Did not find your answer? Open the Help Center in your Funamu app and choose "Ask Funamu AI", or start a chat with Funamu Support from the Chat tab.